Effective date: May 4, 2026 ·Last revised: November 5, 2026
These Terms of Service ("Terms") form a binding agreement between you and Dott LLC ("Dimi", "we", "us", or "our") and govern your use of the Dimi platform — including the Dimi mobile applications, web dashboard, merchant tools, marketplace, payments, courier and taxi services, and related APIs (collectively, the "Service").
By creating an account, signing in, or using any part of the Service, you accept these Terms. If you don't agree, don't use the Service.
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You must provide accurate, current information when registering and keep that information up to date. You are responsible for safeguarding your account credentials, including your phone number and any PIN you set on a shared point-of-sale device.
Businesses using Dimi represent that they are duly organized and authorized to transact in their jurisdiction and that the individual accepting these Terms has authority to bind the business.
Dimi offers several account modes, including Consumer, Merchant, Courier, and Driver. A single user may operate in more than one mode. You may also operate up to twenty (20) businesses under a single account.
Dimi is a technology platform. We facilitate transactions between consumers, merchants, couriers, and drivers, but Dimi is not a party to the underlying commercial transaction unless expressly stated. Quality of goods, fitness of services, vehicle condition, food safety, and delivery accuracy remain the responsibility of the merchant, courier, or driver providing them.
Dimi does not charge subscription fees. Our revenue comes from transaction fees on activity you process through the Service. Current fee rates are published in-app and may change with at least thirty (30) days' notice; continued use after the change is acceptance.
Online orders carry a service fee added at checkout: a larger one when the order is delivered or shipped, and a smaller one when the customer collects it. In-person purchases at a merchant's till are not charged a customer-facing service fee. The exact amount is shown before the customer confirms.
Card payments are processed by Stripe. Stripe's processing fees and Dimi's small platform markup are deducted from each settlement; the combined rate is shown to the merchant in advance. Mobile money, Dimi Pay (QR), and cash transactions have their own published rates.
Settlement to merchant, courier, or driver bank accounts is performed by Stripe Connect or, in regions where Stripe is unavailable, by Wise. Payout schedules and minimum amounts are visible in the dashboard. Dimi may temporarily withhold settlement to investigate suspected fraud, chargebacks, regulatory holds, or violations of these Terms.
Merchants on the Dimi marketplace are responsible for the accuracy of their listings, pricing, hours, photos, and inventory. Reports of inaccurate or misleading listings can be sent to support@orderdott.com. Dimi reserves the right to suspend or delist a merchant whose listings repeatedly mislead consumers.
Search ranking is determined by signals including proximity, rating, fulfillment performance, and the consumer's preferences. Dimi does not accept payment for ranking position; paid promotion, when offered, is clearly labeled.
Couriers and drivers are independent operators, not employees or agents of Dimi. They use the Service to accept and fulfill delivery or ride requests. Dimi may verify identity, vehicle, and licensing, but does not undertake to control how the delivery or ride is performed.
Pickup and drop-off photos, GPS traces, and PIN handoff records are retained for up to ninety (90) days for dispute resolution.
You agree not to use the Service to:
Reports of abuse can be sent through the in-app reporting feature or by email to support@orderdott.com.
Voice and video calls placed through Dimi may be recorded for safety and quality, with notice. Use of any recording feature requires the consent of all participants. See the recording section of our Privacy Policy.
Dimi may use artificial intelligence to power chat assistance, recommendations, fraud detection, and tax-rate estimation. AI outputs are advisory; you remain responsible for verifying material decisions (for example, applied tax rates and product descriptions).
The Service — including its software, design, and trademarks — is owned by Dott LLC and its licensors. You retain ownership of content you upload (product images, menu data, business information) and grant Dimi a worldwide, royalty-free license to host, display, and transmit that content as needed to operate the Service.
Notices of claimed copyright infringement (DMCA) should be sent to legal@orderdott.com.
Our handling of your information is described in our Privacy Policy and our Cookie Policy. By using the Service you consent to the practices described there.
You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if continued service would expose Dimi to legal or financial risk, or if your account has been inactive for an extended period and contains no funds owed to you. We will give reasonable notice except in cases of suspected fraud, security incidents, or legal obligation.
Sections that by their nature should survive termination (including fees owed, intellectual property, dispute resolution, indemnity, and limitation of liability) survive termination.
The Service is provided "as is" and "as available". Dimi disclaims all warranties not expressly stated, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
To the maximum extent permitted by law, Dimi's aggregate liability arising out of or relating to the Service in any twelve-month period will not exceed the greater of (a) the fees you paid Dimi during that period or (b) one hundred US dollars (USD 100). We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility.
You agree to indemnify and hold harmless Dimi, its affiliates, and its officers, employees, and agents from claims arising from (i) your breach of these Terms, (ii) your content or transactions, or (iii) your violation of any applicable law or third-party right.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes will be resolved by binding arbitration on an individual basis under the Commercial Arbitration Rules of the American Arbitration Association, with venue in Wilmington, Delaware. You waive the right to participate in a class action. This clause does not apply where prohibited by law (including consumer-protection regimes that grant non-waivable rights).
Dimi lets you pay for goods that a merchant fulfils to a recipient you choose, by delivery or pickup. This includes paying directly for goods to be sent to another person, and the “ask someone to pay” flow, where a person fills a basket and another person (the “sponsor”) pays for it. In every case you are purchasing goods from a merchant — you are not sending money to the recipient. The recipient receives goods, never cash and never a withdrawable balance.
Dimi operates a transactional SMS program that sends one-time verification codes (OTP) to confirm that you own the mobile number on your account during sign-up and login. By entering your mobile number and requesting a code in the Dimi app, you consent to receive these text messages. Messages are sent only in direct response to your request — Dimi does not send marketing, promotional, or recurring SMS through this program.
Full opt-in details, with screenshots, are published at orderdott.com/messaging.
Dimi posts to its official pages on Facebook, Instagram, Threads, LinkedIn and YouTube, and may reply to comments left there. Those platforms' own terms apply when you use them. Replies from Dimi on those pages may be drafted with the help of AI and are labelled as coming from the Dimi assistant; they are general information, not advice about your account. Never share a PIN, code or card number in a public comment.
Dimi uses YouTube API Services to publish its videos and manage comments on its YouTube channel. By watching, commenting on or otherwise interacting with Dimi's YouTube content, you agree to be bound by the YouTube Terms of Service. How we handle information from YouTube is described in Section 13 of our Privacy Policy, and Google's handling is described in the Google Privacy Policy.
We may revise these Terms. Material changes will be announced in the app and by email at least thirty (30) days before taking effect. Continued use after the effective date constitutes acceptance.
Questions about these Terms:
Dott LLC, Wilmington, Delaware, USA.
Last revised: November 5, 2026.